BOOKING ENGINE TERMS & CONDITIONS
We facilitate bookings for vehicle rental services. We do not provide any vehicle rental introductory services and do not own or operate any vehicle rental companies. Your contract for vehicle rental will be between you and the rental vehicle provider. The terms and conditions of the rental agreement between you and the rental vehicle provider are available on this booking engine when you select the vehicle type and insert the other relevant information. We make no warranty or representation in relation to any rental vehicle provider or any vehicle rented by any rental vehicle provider. It is the rental vehicle providerís sole responsibility to provide you with a rental vehicle rented on this booking engine.
While we endeavour to ensure that the booking engine is normally available 24 hours a day, we shall not be liable if for any reason the booking engine is unavailable at any time or for any period. Access to the booking engine may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
We may revise this legal notice at any time by updating this posting. You should check the booking engine from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the booking engine.
1. BOOKING CONDITIONS
Please read the following conditions which apply to reservations/bookings made by you for vehicle rental through this booking engine.
A. Booking Payments
There are three types of business payment models when making a booking as described below:
- You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival; or
- You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/diesel and optional extras on arrival; or
- You pay nothing at the time of making your booking. CarTrawler will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival.
The payment model for your booking is dependant upon the location and/or rental vehicle provider used and you will be informed of any up front payment prior to completing your booking. Where applicable you are responsible for paying the balance owing to the rental vehicle provider. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider.
You must use a credit card or debit card to avail of the introductory service provided by this booking engine. Please note that not all rental vehicle providers will accept debit cards. On making a booking with your credit or debit card through this booking engine, you agree that if the booking is cancelled less than 48 hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine, the monies transacted (booking deposit and our introductory service fee) will be retained by CarTrawler and will not be refundable.
If the entire rental amount has also been paid, CarTrawler will retain 3 days rental and introductory service fee and will not be responsible for providing a refund of the rental amount and you hereby acknowledge that CarTrawler has no liability to refund the total rental amount in any circumstances.
B. Booking Confirmation
When your booking is confirmed, CarTrawler will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the rental vehicle provider or additional services requested by you at the collection point.
CarTrawler recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication to CarTrawler Support clearly informing the exact details of such discrepancy.
CarTrawler advises that you read and comply with the rental vehicle providerís terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time) upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
C. Booking Amendments
If you need to make any alterations to your booking CarTrawler must receive a communication through CarTrawler Support from you clearly informing CarTrawler of the precise details of such alteration. CarTrawler does not guarantee said alterations can be processed; however every effort will be made to meet with a favourable outcome.
Alterations cannot be processed after collection of the vehicle. CarTrawler is unable to offer you a refund if you end your rental early. In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the CarTrawler voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time.
D. Booking Cancellations
Cancellation of a booking must be made a minimum of forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through the CarTrawler Cancellation Process. Do not cancel your booking with the car rental agent directly as additional fees may apply.
In the event of a cancellation notice of which is received by CarTrawler within seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds will be reimbursed.
In the event of a cancellation notice of which is received by CarTrawler outside seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds except a cancellation handling/administration fee of 25.00EUR and the non-refundable Administration Charge (Card processing fee) where applicable, will be reimbursed.
In the event of a cancellation notice of which is received by CarTrawler less than forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine no funds paid will be reimbursed to you, unless the entire rental amount has also been pre paid CarTrawler will retain 3 days rental and Administration Charge (Card processing fee) where applicable. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation but you still need to cancel your reservation through our CarTrawler Cancellation Process.
It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire.
In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).
Our website in conjunction with CarTrawler technology make every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless CarTrawler reserves the right to amend the price quoted at the time a booking is made in the event of a manifest or patent error in the price quoted. CarTrawler will endeavour to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may elect to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid.
The foreign exchange rates used by CarTrawler to display prices in the currency chosen by the consumer are updated frequently. Foreign exchanges rates used by your credit card company may vary. CarTrawler cannot be held responsible for any discrepancy between the price displayed by CarTrawler and the amount charged by your credit card company due to the rate of exchange used.
F. Fees and Charges
The credit card/administration charge if any which CarTrawler charges you is non refundable in all circumstances. It is the responsibility of the rental vehicle provider to process your reservation correctly. The accuracy of any quote for renting a vehicle provided by this booking engine and any booking made on this booking engine depends on the details you provide on this booking engine.
You will be required to present on collection of your rented vehicle, a full drivers license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renters (drivers) name. In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you.
H. Special Requirements
On making a booking/reservation it is your responsibility to inform the rental vehicle provider if necessary of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition.
I. No Shows and Delays
If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Also be advised that in the event of a delayed arrival it is the customerís responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance.
J. Complaints Procedure
Complaints are accepted in writing only and must be logged to CarTrawler Support and received within 30 days of ompletion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.
In the event of a dispute between CarTrawler and you, our liability to you, if any, is limited to the amount of the CarTrawler introductory service fee you paid when booking the vehicle.
CarTrawler hereby excludes to the fullest extent permitted by law any warranties (whether express or implied), as to the quality, completeness, performance or fitness for a particular purpose of (i) any vehicle booked using this booking engine and (ii) this booking engine and any of its contents, including, but not limited to, any information relating to vehicle rentals contained within this booking engine and the technology supporting and provided on this booking engine.
CarTrawler reserves the right to make alterations to the booking engine at any time. The information on this booking engine is updated from time to time. By using this booking engine you acknowledge that the rental details and all other information including, but not limited to, information relating to travel and holidays published on this booking engine may include inaccuracies or typographical errors.
Any booking you make for vehicle rental on this booking engine is made with a rental vehicle provider and not CarTrawler. CarTrawler and this booking engine only facilitate the making of reservations with the rental vehicle provider. CarTrawler is not a party to the contract between you and the rental vehicle provider and has no responsibility or liability (directly or indirect) to any party in respect of the terms of your contract with the rental vehicle provider or any problems arising with the vehicle rented pursuant to that contract or any other problems between you and the rental vehicle provider.
On making a booking for a vehicle rental on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider.
EXCEPT TO THE EXTENT CONTRARY TO LAW NEITHER CARTRAWLER NOR ANY OF OUR DIRECTORS, OWNERS, EMPLOYEES, AFFILIATES, TRAVEL PARTNERS OR OTHER REPRESENTATIVES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH YOUR USE OF ANY INFORMATION, PRODUCTS, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THIS BOOKING ENGINE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES HOWSOEVER ARISING, EVEN IF CARTRAWLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.
The listing of any travel information or services or link in this booking engine is not and should not be taken as a recommendation from CarTrawler or a warranty or representation that the travel information or services will be of a certain standard or suitable for your purpose. CarTrawler shall in no way be liable to you in the event that the travel information or services are not suitable for your purpose. You should use your own discretion when utilising this information.
3. NO UNLAWFUL OR PROHIBITED USE
4. AGE AND RESPONSIBILITY
By using this booking engine you confirm that you are of sufficient legal age to use this booking engine and create binding legal obligations for any liability you may incur as a result of the use of this booking engine. In using this booking engine you understand that you are responsible, financially and otherwise, for all uses of this booking engine by you and those using your login information. CarTrawler recommend you protect your login information.
5. NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
CarTrawler endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. However, if unauthorised charges appear on your credit card or debit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, CarTrawler shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have. Please note that the booking engine on this website is VeriSign secured.
6. COPYRIGHT, NOTICE AND LIMITED LICENCE
All of the information within the booking engine including but not exclusive to, content, text, graphics, images, trade names, structure, photographs, buttons, artwork, computer code are protected by copyright, various intellectual property laws and laws under law and international treaties and is only available to you for personal purposes.
Unless you have received written consent from Car Trawler to the contrary, you may only use the booking engine and its content for personal, non-commercial purposes. You do not have permission to modify copy, distribute, collate, transfer, reproduce or display any of the above for personal or business use. In particular, by proceeding to access this booking engine, you agree:
- Not to use the booking engine to make any speculative or false reservation;
- Not to use the booking engine to research suppliers or suppliers pricing;
- Not to use the name "CarTrawler" or any CarTrawler branding for commercial purposes without obtaining prior written permission from CarTrawler; and
- Not to reproduce material from this website booking engine for commercial purposes.
This booking engine is made available to users as it is and CarTrawler makes no warranties or representations that (i) this booking engine or the technology (servers etc.) making it available and supporting it will be without fault or defects or (ii) the information posted on this booking engine is free from infection by viruses or anything else with contaminating or destructive properties. CarTrawler accepts no liability for any infection or effects from harmful applications such as, but not limited to, viruses, Trojans, tampering, fraud or theft, error, technical failure, omissions, delay, unauthorised access or any event which corrupts the acceptable administration, communication and integrity of this booking engine.
The rental vehicle provider may from time to time change its terms and conditions (which are available on this booking engine) upon which the rental vehicle provider makes the reserved vehicle available to you. CarTrawler is not responsible and shall have no liability if the rental vehicle providerís terms and conditions available on this booking engine have been or are changed by the rental vehicle provider.
10. GENERAL TERMS AND CONDITIONS